Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer. If our printing does not meet industry standards due to errors made by us, we will reprint and reship the job at no charge to you. We will not refund money for any reason once your proof is approved and the order is finalized. We shall not be held responsible if you mistakenly placed an order for the wrong product, quantity, files, shipping method, or payment method. As such, we shall not be obligated to provide a refund or discount.
If there is a problem with any items you receive, you may request a reprint. In order to process your request quickly and avoid shipping items through the mail, please do the following:
1. Take a photo of 5-10 examples of the printed items in question to show us what the issue is.
2. If shipping package was damaged, take a photo of that as well.
Once received, our quality control department will review your request and then authorize a reprint if applicable.
